Who organises your trip
Trips under the Ingenious Traveler brand are organised by Eko Explorations d.o.o., Zagreb, Croatia (VAT 17409590612) — a licensed Croatian travel agency acting as organiser of record. These terms summarise our standard booking conditions; a specific trip may carry its own terms, which we confirm at the time of booking.
Booking & payment
All prices for private transfers and day trips are per vehicle, not per person. Prices for multi-day tours are per person and depend on the size of your group.
A 30% deposit secures your booking. When the balance falls due depends on what you have booked:
- Private transfers and day trips — the 70% balance is charged within 7 days of your travel date.
- Multi-day tours — the 70% balance is due no later than 30 days before departure.
If you book a transfer or day trip within 7 days of travel, the full amount is payable at the time of booking. Card payments are taken through Stripe; when you pay by card we authorise the deposit and only charge it once we have confirmed your booking.
Cancellation by you
Our cancellation terms differ by trip type, because the costs we commit to on your behalf differ. The date of cancellation is the date we receive your written notice.
Private transfers and day trips
- 8 or more days before travel — your 30% deposit is refunded in full.
- Within 7 days of travel — the balance has been charged and is non-refundable.
Multi-day tours
For multi-day tours the following charges apply, calculated on the total price of the tour:
| When you cancel | We charge |
|---|---|
| Up to 30 days before the tour | 30% of the price |
| 29 to 15 days before | 50% of the price |
| 14 to 8 days before | 75% of the price |
| 7 to 0 days before, or no-show | 100% of the price |
Any bank transfer fees are deducted from refunded amounts. Where a trip allows it, you may transfer your booking and payments to another person — contact us to arrange this.
Cancellation by us
We may cancel a trip in the case of problems with third-party services, conditions that would make the trip unsafe, or events of force majeure. If we cancel, you will receive a full refund within 14 days, or an alternative arrangement of equivalent value.
Insurance
Participants are covered for personal injuries that may occur during transport or while taking part in organised activities. We strongly recommend you also hold your own comprehensive travel insurance, including cover for cancellation, medical care and belongings.
Your responsibilities
Please make sure your travel documents are valid, be ready at the agreed pick-up time and place, and let us know in advance about any medical conditions, mobility needs or dietary requirements so we can support you properly. Please also tell us the correct number of travellers and luggage, so we send a vehicle of the right size.
Liability & force majeure
We take great care in organising every trip, but we are not liable for failures or changes caused by events beyond our reasonable control — such as extreme weather, road or border closures, ferry cancellations, strikes, or other force majeure.
Your data
We handle your personal information in line with our Privacy Policy.
Newsletter
When you book with us, we may add you to our newsletter to keep you updated on similar trips and offers. You can opt out at the time of booking, or unsubscribe at any time using the link in any email. See our Privacy Policy for details.
Contact
Questions about a booking or these terms? Email info@ingenioustraveler.com or call +385 95 880 1807.